Enhancing Human Resource Capacity and Capability Through Internship Activities: An Empirical Practice at PT Bank Muamalat Indonesia Tbk

Abstract

The primary objective of this internship program is to enhance the capacity, capability, and competence of employees at PT Bank Muamalat Indonesia Tbk (Main Branch Office / KCU Semarang), as well as students and lecturers of Diponegoro University. The internship is grounded in the Resource-Based Theory (RBT) and also employs an ethnographic approach. Based on these two approaches, employees, students, and lecturers interact regarding the characteristics and types of responsibilities of each employee, followed by evaluation and development of possible new methods. This internship is implemented in an in-depth and structured discussion format.  The benefits of this internship program, particularly for employees of PT Bank Muamalat Indonesia Tbk, lie in the development of their competencies, capacity, and capabilities in carrying out their duties and responsibilities. For students, beyond theoretical understanding gained on campus, this program helps them better understand real workplace conditions and prepares them to adapt after graduation. For lecturers, who typically focus on theoretical issues in academia, this program enriches and deepens their understanding of various theoretical issues.